Casual Fridays Podcast

Have you wondered what happened behind the scenes of Southwest Airlines’ most recent crisis? Are you interested in how they led their crisis strategy with social media? On July 20th, 2016, Southwest Airlines experienced a technological outage, that resulted in chaos for their team and customers. To keep their customers in the loop, Southwest Airlines […]

The post How Southwest Airlines Led With Social Media To Emerge From a Crisis appeared first on Casual Fridays.

Direct download: SWA_Brooks_Thomas.mp3
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